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Chargeback Received - Notification

The Chargeback Received notification is triggered when a payment made by an end-customer is either declined, canceled, or a chargeback is received. This can occur through various payment methods such as credit cards, direct debit, or PayPal. When a chargeback is identified through the PSP response, settlement files, or bank account statements, this notification informs you of the chargeback details.

Key benefits for you

This notification can be utilized for various business purposes:

  • Chargeback Monitoring: Get updates when an end-customer fails to complete a payment or initiates a chargeback, allowing you to take immediate action.
  • Subscription Management: Use this information to automatically pause subscriptions or other services depending on the payment.
  • Customer Service Support: Track chargebacks and payment issues to give your Customer Service teams the information they need to answer end-customer calls.

Setting up the notification

To register to this notification, please look in the general notifications-page using accounting/chargebackReceived

The follow-up processes depend on what you want to do with the data:

  • Save the data for your CRM Tool or My Account Pages
  • End processes that depend on a successfull payment

Technical Details

Trigger Events:

The Chargeback Received notification is triggered under the following scenarios:

  • A payment is declined (e.g., credit card payment declined by the issuer).
  • A direct debit transaction is charged back (the fee can either be charged directly to the end-customer or a fixed fee can be defined)
  • A credit card payment is charged back, initiated by the customer

Example Credit Card Chargeback:

{
  "id": "Chargeback-1004-0F5CAC7922F21EEF9DD0B76602D3007C",
  "type": "accounting/chargebackReceived",
  "parameters": {
    "amount": 452.0,
    "businessCode": "1004",
    "companyCode": "1004",
    "currency": "EUR",
    "customerNumber": "CN1199006753",
    "invoiceReference": "",
    "orderReference": "ORD-9005969",
    "transactionId": "Chargeback-1004-0F5CAC7922F21EEF9DR4B76602D3007C",
    "type": "CREDIT_CARD_CHARGEBACK"
  },
  "timestamp": "2024-09-19T12:50:22.6140292Z"
}

Example Direct Debit Chargeback:

{
  "id": "Chargeback-1004-0F5CAC7922F21EEF9DD0B76602D3007C",
  "type": "accounting/chargebackReceived",
  "parameters": {
    "amount": 300.0,
    "businessCode": "1004",
    "companyCode": "1004",
    "currency": "EUR",
    "customerNumber": "GC9699006753",
    "invoiceReference": "INV20240919",
    "orderReference": "9689005969",
    "transactionId": "Chargeback-1004-0F5CAC7922F21EEF9DD0B76602D3007C",
    "type": "DIRECT_DEBIT_CHARGEBACK_FIXED_FEE"
  },
  "timestamp": "2024-09-19T12:50:22.6140292Z"
}

Field Descriptions

Please look here for the details of the Chargeback Received Notification.