Refund Completed Notification

The Refund Completed notification informs you when a refund has been successfully completed for an end-customer. A refund can be triggered by scenarios such as returns, goodwills, cancellations, or overpayments. This notification is sent once the refund has been processed, posted, and settled. Please note that if a return or goodwill is offset against an open invoice (no payment issued), this will not trigger a refund notification.

Key benefits for you

This notification can be utilized for various business purposes:

• Customer Communication: Know exactly when refunds have been completed, and use this information to update customer service systems (CRM) or notify customers through your My Account pages.
• Process Automation: Automate processes that may depend on refund completion, such as sending out confirmation emails to customers or updating customer profiles.
• Customer Experience: Provide transparency to your customers by displaying refund statuses in the My Account section of your website or app.

Setting up the notification

To register to this notification, please look in the general notifications-page using accounting/refundCompleted

The follow-up processes depend on what you want to do with the data:

• Save the data for your CRM Tool or My Account Pages
• Initiate processes that depend on a successfull refund

Technical Details

Trigger Events:

The Refund Completed notification is triggered in the following scenarios:

1 A customer returns a product and a refund is processed for the corresponding order. 2 A goodwill refund is issued based on customer service interactions. 3 An order or line item cancellation triggers a refund for a pre-paid amount. 4 Refunds based on overpayment or other scenarios where a balance correction is made

Note: Refunds are only triggered when an actual payment back to the customer occurs. If a refund offsets an open invoice, no refund notification is sent.

Example:

{
  "type": "accounting/refundCompleted",
  "parameters": {
    "businessCode": "1004",
    "currency": "EUR",
    "customerNumber": "CUS-99006758",
    "invoiceReference": "",
    "orderReference": "ORD-89005974",
    "refundedToOriginalPaymentInstrument": -350.0,
    "returnReference": "",
    "transactionId": "Refund-1004-0F5CAA9922F21EEF9DD16D66291F6EBA"
  }
}

Field Descriptions

Please look here for the details of the Refund Completed Notification.